Thank you for shopping at jobbienutbutter.com
In the rare event that our products fail to meet our commitment to quality, a refund or an exchange may be offered at our discretion. We will endeavour to resolve all requests for refund or exchange within 7 business days of receiving the request.
We take complaint and feedback very seriously. If you are not entirely satisfied with your purchase, we're here to help.
Any complaints or request for refund/exchange must be made within 24 hours upon receiving the products.
You have  calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to you. All refund will be issued as store credits at your customer account at jobbienutbutter.com website, which can be used for next purchase. Refunds to credit card or cash are not available.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
Damaged item during shipment
The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once we received the returned parcel from the respective courier company, we will provide a replacement product as soon as possible after inspection.
We cannot be held liable for any damage products once the products has been delivered and signed for or any failure to follow the instructions provided. However, customer may make their own claim with the respective courier company.
If you have any questions on how to return your item to us, contact us.